SUMMARY
Assists Residential Sales Manager, Sales Team, and Credit Department as it pertains to tracking purchase orders, builders’ software coordination, and billing preparation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Drives the residential process from taking the customer order to invoicing
- Maintains constant communication with the customer
- Creates, organizes, and maintains spreadsheets for residential builders aligning information for billing preparation
- Supports Residential Sales Manager for essential business preparation and information gathering
- Works with finishers and builders when placing orders to ensure protocol set by the builder is being followed
- Monitors the ordering and use of additional products
- Conducts research and compiles statistical reports for sales results, bidding, and follow-up information
- Prepares orders in Command matching POs, Lot #s, and addresses
- Compiles and maintains Builder Profiles for all residential tract home builders
- Takes calls and communicates with customers daily to align addresses, POs, and Lot #s
- Processes job packages, related files, and distribution
- Assists Customer Care and Inside Sales with cash sales as needed
- Assists Customer Care and Inside Sales with color and specialty concrete orders
- Constantly works to improve customer experience with our residential segmentation
- Works directly with credit in preparing and resolving invoicing and making billing corrections related to residential tract home builders
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
- Bachelor’s degree desired; or equivalent education and experience combination
- Professional demeanor and telephone manner essential
- Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook, Command Dispatch, Power Bi, QlikView
- Able to work with minimal supervision
- Detail-oriented with exceptional organizational skills and ability to handle multiple tasks simultaneously
- Command of spelling, punctuation, grammar, and proofreading
- Team based interpersonal skills
- Ability to thrive in a fast-paced environment
