SUMMARY
The Customer Care Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.
RESPONSIBILITIES
- Receives and enters orders for concrete products.
- Schedules times and dates of orders.
- Ensures accuracy of orders.
- Assists in resolving customer complaints.
- Monitors order status as required.
- May be required to act as a dispatcher.
- Follows all rules and regulations as outlined in Thomas Concrete policies.
Complies with all environmental, health, and safety policies, procedures, and requirements.
REQUIREMENTS
- High School Diploma or GED.
- Basic computer skills including Microsoft Excel, typing and data entry.
- General knowledge of the construction industry, with knowledge of concrete preferred.
- Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc..
- Ability to handle high volume of calls in a positive and professional manner.
- Ability to deal effectively with people and work well in stressful situations.
- Ability to make decisions based on experience, personal judgment, and data.
- Ability to handle frequent distractions from radio, phones, etc..
- Early start times are the norm; may be required to work overtime and weekends.
- Bi-lingual (Spanish and English) a plus.
ENVIRONMENT
- This position requires much concentration and focus – subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads.
- Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems.
- The duties of this position are conducted in an office setting. Communication occurs through phone, email, text and occasionally face to face.
